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Cobian Reflector • "Access is denied" error when trying to back up directories

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I recently started using Cobian Reflector to replace my existing Cobian Backup 11 installation, and I noticed that in the error log I am seeing the following error every time my weekly backup task runs:

Code:

ERR 2021-11-06 12:15:44 An error occurred while listing the content of the directory "C:\Users\[NAME]\Documents\My Music": (5) Access is denied: [C:\Users\[NAME]\Documents\My Music]ERR 2021-11-06 12:15:44 An error occurred while listing the content of the directory "C:\Users\[NAME]\Documents\My Pictures": (5) Access is denied: [C:\Users\[NAME]\Documents\My Pictures]ERR 2021-11-06 12:15:44 An error occurred while listing the content of the directory "C:\Users\[NAME]\Documents\My Videos": (5) Access is denied: [C:\Users\[NAME]\Documents\My Videos]
I'm not sure what is causing this issue, but the way the services, tasks and settings are set up are identical to how I had it set up in Cobian Backup 11 before I switched to Reflector. Backup 11 had no such issues in the past but I tested it again just to be sure and this error is not replicated there. II also checked the directories in question and there are no special access permissions or read-only rights set on any of them.

Stranger still, when I check the backup itself the files that I was worried aren't being backed up are present (which is good). However, the error is concerning because something is clearly wrong and I don't know if the backup is intact unless I manually go check the new files against the originals from my PC.

I tried searching for "Access is denied" in the forum, Index and help documentation and there were no results, so I decided to post here.

OS version: Windows 10, 21H1, 19043.1288
Installation type: Service
Service installation: local system account (auto start service)

Thank you in advance!

Statistics: Posted by duodsg — 06 Nov 2021, 18:59



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